Order FAQs

Where is my order?

To find your order's status, check your order confirmation email containing your order number and enter on our order tracking page.

If you do not see this shipping confirmation email, please check your spam folder.

 

How long before my order ships?

If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.

For additional information visit the tracking page.

 

Where do you ship?

We ship to more than 24,000 Pin codes PAN India with 25+ reliable courier partners.

 

What are my shipping options?

Free shipping is available for all orders Rs. 500 and over throughout India. For all orders under 500 shipping within India, a flat-rate shipping fee will be applied. For expedited and international shipments, costs vary depending on the shipping provider and destination.

 

Timelines

Order usually gets delivered in 8-10 business days, some times faster. In event of discrepancy, you will be notified if it affected your order.

How do I change my shipping or billing address?

If you notice your shipping or billing address is incorrect after placing your order, please email info@minbati.com

 

What forms of payment do you take?

We accept all major UPI, Credit Cards, Debit Cards, net banking payments as well as cash-on delivery (limited time only)

 

Where can I find my tracking number?

When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email(from info@minbati.com) in your inbox, please check your spam folder.

Why is my order’s tracking status is stuck on “confirmed”?

Occasionally, we've seen that courier partners are not timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status is stuck on "confirmed" after 48 hours, please reach out to info@minbati.com

 

Can I include a gift receipt with my order?

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their minbati product, please have them email info@minbati.com with your original order number.

 

What is a preorder or backorder, and when will my order ship?

During periods of high volume of orders, our products may be on backorder and/or shipping with delay. Please reach out to info@minbati.com if you have any questions about the status of your order.

 

My package was never delivered.

Carriers can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 1-3 business days before it arrives at your door. The best way to find out the status of your package is for you to contact the carrier directly.

 

Do you offer gift cards?

Yes, we offer gift cards available in various amounts.